Brisbane's Trusted IT Partner
💻

IT that works,
so your business
thrives.

Proactive managed IT support, cybersecurity, and cloud services for Brisbane businesses. Real people, fast responses, and zero downtime.

OutTask at a glance
10+
Years serving Brisbane
200+
Clients supported
<1hr
Avg response time
5.0★
Google rating
Google Reviews
★★★★★
5.0/5 from 18 reviews
Cybersecurity
🛡

Protect your business
from modern
cyber threats.

Multi-layered cybersecurity: endpoint protection, email filtering, dark web monitoring, and Essential 8 compliance — all managed for you.

Why cybersecurity matters
🔒
QLD cyber attacks up 40% in the past 12 months
📈
Average SMB breach costs $46,000+ to recover from
OutTask clients protected with Essential 8 framework
Microsoft 365 & Cloud

Move to the cloud
with a team that
knows it inside out.

Full Microsoft 365 management — migration, optimisation, and ongoing support. Certified Microsoft Partner serving Brisbane businesses.

Microsoft Partner benefits
📋
Certified Microsoft Partner — direct Microsoft support access
🚀
Cloud migrations completed with zero downtime
💰
Avg 40% cost reduction on cloud infrastructure
Network Infrastructure
📡

Enterprise networks
built for
Queensland business.

From UniFi wireless deployments to large-scale structured cabling — we design, deploy, and manage networks that never let you down.

Network expertise
📡
Certified UniFi & Cisco engineers on staff
🏘
Projects from 10 to 500+ ports of structured cabling
99.9% uptime on all managed network environments
About OutTask
📍

Local team.
Real accountability.
Genuine care.

Brisbane-based technicians who know your business. Not a call centre — a dedicated team with a 98% client retention rate.

OutTask at a glance
10+
Years in Brisbane
98%
Client retention
200+
Clients supported
5.0★
Google rating
Google Reviews
★★★★★
5.0/5 from 18 reviews
🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed
What We Do

Everything IT,
under one roof.

From helpdesk support to full cybersecurity management — we handle your technology so you can focus on running your business.

Managed IT Support

Managed IT Support

Proactive monitoring and responsive helpdesk for your entire business. We fix problems before you even notice them.

Learn more →
Cybersecurity

Cybersecurity

Multi-layered protection: endpoint security, email filtering, dark web monitoring, and staff security training.

Learn more →
Microsoft 365 & Cloud

Microsoft 365 & Cloud

Migration, management, and optimisation of Microsoft 365 and cloud platforms for seamless collaboration.

Learn more →
Network Infrastructure

Network Infrastructure

Enterprise-grade networking — from UniFi deployments to large-scale structured cabling rollouts.

Learn more →
Business Phone Systems

Business Phone Systems

Modern VoIP and cloud phone solutions keeping your team connected wherever they are.

Learn more →
Backup & Disaster Recovery

Backup & Disaster Recovery

Automated, encrypted backups with tested recovery — because the worst time to test is when you need it.

Learn more →
Why OutTask

The IT partner
Brisbane trusts.

Not a faceless call centre. A local team that knows your business inside out — and accountable for everything we do.

01

Local & Accountable

Brisbane-based technicians with real accountability and on-site support available whenever you need it.

02

Proactive, Not Reactive

We monitor your systems 24/7 and resolve issues before they affect your business.

03

No Jargon, Just Answers

Clear communication, honest advice, and only what is right for your business and budget.

04

Flat-Rate Pricing

All-inclusive managed service plans — no surprise bills, ever.

Client Stories

What our clients say.

Urban Economics logo

“The team at OutTask are knowledgeable and efficient — they really take the time to understand our business. I can focus on what I do best knowing IT is in safe hands.”

Urban Economics
Consulting, Brisbane
Grace Lutheran Primary School logo

“OutTask has been with us through two office moves and a full cloud migration. Their response time is incredible and they always go above and beyond for our school.”

Grace Lutheran Primary School
Education, Queensland
QLD Coal
Corporation

“Pricing is competitive, support is excellent, and the whole team is helpful and efficient. We would recommend OutTask to any company that wants reliable, professional IT.”

QLD Coal Corporation
Resources, Queensland
Getting Started

Simple from day one.

1

Free IT Assessment

We audit your setup and give an honest picture with no sales pressure.

2

Tailored Proposal

A plan built around your business size, goals, and budget.

3

Smooth Onboarding

We handle the full transition from your old provider. Zero downtime, guaranteed.

4

Ongoing Support

Proactive monitoring, fast helpdesk, and a dedicated account manager.

Industries We Serve

IT built for
your industry.

From law firms to construction companies, we understand the specific needs each industry faces.

Legal & Law Firms
🏠
Real Estate
🏗
Construction
🏥
Healthcare
💼
Professional Services
🍽
Hospitality
🏫
Education
🏭
Manufacturing
🤝
Not-for-Profit
🛒
Retail

Ready to stop worrying about IT?

Book a free, no-obligation IT assessment with our Brisbane team.

Book Your Free Assessment →
What We Do

Managed IT services
built for Brisbane business.

From day-to-day helpdesk to full cybersecurity and cloud management — every service you need, under one roof, with one flat monthly fee.

🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed
Our Services

Everything IT,
under one roof.

All services are included in our flat-rate managed IT plans. No hidden costs, no surprise invoices — just reliable IT that works.

Managed IT Support

Managed IT Support

Our helpdesk team is available whenever you need us. We proactively monitor your systems 24/7 and resolve issues before they become problems.

Helpdesk Support24/7 MonitoringOn-Site SupportAsset Management
Cybersecurity

Cybersecurity

Comprehensive, layered security to protect your business from modern threats. From endpoint protection to dark web monitoring, we keep your data safe.

Endpoint ProtectionEmail FilteringDark Web MonitoringSecurity Training
Microsoft 365 and Cloud

Microsoft 365 & Cloud

Full Microsoft 365 management including setup, migration, licensing, and ongoing optimisation. Maximum value from every tool.

M365 ManagementCloud MigrationSharePointTeams & OneDrive
Network Infrastructure

Network Infrastructure

Design, deploy, and maintain enterprise-grade networks. From structured cabling to UniFi wireless deployments - fast, secure, and reliable.

UniFi DeploymentsStructured CablingFirewall ManagementVPN Setup
Business Phone Systems

Business Phone Systems

Modern VoIP and cloud phone systems that keep your team connected wherever they work. Enterprise calling at SMB prices.

VoIP SystemsCloud PBXMobile IntegrationCall Recording
Backup and Disaster Recovery

Backup & Disaster Recovery

Automated daily backups, encrypted off-site storage, and tested disaster recovery plans. Your data is always safe and recoverable.

Automated BackupsOff-Site StorageDR PlanningRecovery Testing
Simple Pricing

Flat-rate plans.
No surprises.

Transparent per-user pricing with everything your business needs. Click a plan to see full details.

Essential
For micro-businesses wanting reliable basics (10-20 users)
$109/user
per month, billed monthly
  • Unlimited helpdesk support
  • Endpoint + network monitoring with alerting
  • MFA, email filtering & endpoint protection
  • Microsoft 365 tenant & user management
  • Quarterly business review (QBR)
  • After-hours support at discounted rate
  • VoIP / Phones available as add-on
Helpdesk Support
Business hours, email & phone, SLA response within 2hrs
Proactive Monitoring
Endpoint + network monitoring with alerting
Cybersecurity
MFA enforcement, email filtering, endpoint protection, backups
Microsoft 365
Tenant admin, user lifecycle (joiners/leavers), licence management
AI & Automation
Not included in this tier
Account Management
Quarterly business review (QBR)
VoIP / Phones
Available as add-on
Training
Not included in this tier
Get Started
Premium
For established SMBs wanting a full IT department (25-50 users)
$219/user
per month, billed monthly
  • Everything in Professional
  • Full RMM + performance reporting & capacity planning
  • Essential Eight ML2 + managed detection & response
  • Copilot deployment & Power Automate workflows
  • Dedicated TAM, monthly improvement cycle
  • 24/7 support, all channels, SLA within 30min
  • VoIP + Teams Phone integration included
  • Ongoing workflow training + Copilot coaching
Helpdesk Support
24/7 support, all channels, SLA response within 30min
Proactive Monitoring
Full RMM + performance reporting + capacity planning
Cybersecurity
Essential Eight ML2 aligned + managed detection & response (MDR) + quarterly security reviews
Microsoft 365
All Professional + Copilot deployment & management, Power Automate workflows
AI & Automation
Microsoft 365 Copilot setup & management, custom automations, monthly optimisation
Account Management
Dedicated TAM, monthly improvement cycle (prioritise, deliver, train, repeat)
VoIP / Phones
VoIP + Teams Phone integration included
Training
Ongoing workflow training + Copilot coaching
Get Started
Custom
For complex or unique environments needing tailored coverage
Let's Talk
tailored to your requirements
  • Everything in Premium
  • Fully scoped to your environment
  • Multi-site & complex infrastructure support
  • Custom SLA agreements
  • Dedicated engineering resources
  • Strategic IT roadmap & vCIO consulting

Every business is different. We'll work with you to scope a fully custom managed IT agreement - covering whatever mix of support, infrastructure, security, and consulting your organisation needs. No cookie-cutter packages.

Talk to Us
Ad-Hoc Support
No lock-in contract. Pay only when you need us.
$175/hr
ex GST, billed per hour
  • Remote & on-site support available
  • No retainer or minimum commitment
  • Same skilled technicians as our managed clients
  • Suitable for one-off issues or project work
  • Priority scheduling for existing clients
Book a Session
Industries We Serve

IT that understands
your industry.

Every industry has unique compliance requirements, software needs, and security challenges. We understand yours — and we build IT solutions around them.

🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed
Select Your Industry

Choose your sector to see
how we can help.

⚖ Legal & Law Firms
🏠 Real Estate
🏗 Construction
🏥 Healthcare
💼 Professional Services
🍽 Hospitality
🏫 Education
🏭 Manufacturing & Logistics
🤝 Not-for-Profit
🛒 Retail

IT for Real Estate Agencies

Real estate is a fast-moving industry where every minute of downtime costs listings and commissions. Your IT needs to be as agile as your agents — reliable, mobile-friendly, and integrated with the platforms you use every day.

Key Challenges We Solve
  • Supporting mobile agents across multiple locations and devices
  • Integrating with REA Group, Domain, and property management platforms
  • Protecting client financial and personal information
  • Fast, reliable internet at multiple branch offices
  • Secure digital signing and document workflows
Talk to a Real Estate IT Specialist →

🏠 Our Real Estate IT Solutions

📡
Mobile Device Management

Manage and secure all agent devices from a single platform.

🔄
Multi-Site Networking

Fast, reliable networking across all your branch offices with unified management.

Cloud Collaboration

Microsoft 365 with Teams and SharePoint for seamless collaboration between agents and admin staff.

🔐
Data Security & Privacy

Protecting client financial data in compliance with Australian privacy laws.

Business Phone & VoIP

Professional phone systems that route calls to agents wherever they are.

IT for Construction Companies

Construction businesses operate across multiple sites with demanding connectivity needs and large volumes of design files and project data. Your IT needs to keep up with your project timelines.

Key Challenges We Solve
  • Reliable connectivity across active construction sites
  • Managing and sharing large CAD, BIM and project files
  • Securing contractor and subcontractor access to systems
  • Integrating with Procore, BuildXact and other construction platforms
  • Protecting against ransomware targeting the construction sector
Talk to a Construction IT Specialist →

🏗 Our Construction IT Solutions

🌐
Site Connectivity Solutions

4G/5G failover and temporary network infrastructure to keep sites connected throughout the build.

💾
Large File Management

Cloud storage optimised for large CAD and BIM files with version control.

🔐
Contractor Access Management

Secure, time-limited access for contractors without compromising your network security.

📊
Project Software Support

IT support for Procore, BuildXact, Aconex, and other construction project management platforms.

IT for Healthcare Providers

Healthcare organisations face some of the strictest data privacy and security requirements. Patient data security, clinical system uptime, and compliance are non-negotiable.

Key Challenges We Solve
  • Protecting patient health information under Australian Privacy Act
  • Ensuring clinical systems are always available during patient care
  • Complying with My Health Record and digital health initiatives
  • Securing medical devices and IoT equipment on the network
  • Staff cybersecurity training to prevent phishing attacks
Talk to a Healthcare IT Specialist →

🏥 Our Healthcare IT Solutions

🔒
Patient Data Security

End-to-end encryption, access controls, and audit logging to protect patient health information.

💻
Clinical System Management

Support for Best Practice, Medical Director, and other clinical software platforms.

🔄
Medical Device Networking

Secure network segmentation to isolate medical devices while maintaining clinical connectivity.

💾
Compliant Backup & Recovery

Healthcare-grade backup with retention policies aligned to Australian health record requirements.

IT for Professional Services

Accountants, consultants, financial advisers, and other professional services firms need IT that's always on, always secure, and always helping — not hindering — client service delivery.

Key Challenges We Solve
  • Protecting confidential client financial and business information
  • Enabling secure collaboration with clients and remote teams
  • Complying with ASIC, ATO, and industry body requirements
  • Keeping accounting and practice management software running smoothly
  • Scaling IT quickly when the firm grows or takes on new staff
Talk to a Professional Services IT Specialist →

💼 Our Professional Services IT Solutions

Microsoft 365 Optimisation

Full Microsoft 365 management including Teams, SharePoint, and OneDrive for seamless client collaboration.

🔐
Client Data Protection

Comprehensive security controls to protect the confidential data your clients trust you with.

📊
Practice Software Support

IT support for Xero, MYOB, Reckon, HandiSoft, and other accounting platforms.

🚀
Rapid Onboarding

Fast, standardised device setup so new staff are productive from day one.

IT for Hospitality Businesses

Hotels, restaurants, cafes, and venues run on tight margins and can't afford IT downtime during service. Whether it's a POS system going down during a dinner rush or patchy guest Wi-Fi, technology issues directly cost you revenue and reputation.

We support hospitality businesses across South East Queensland with reliable, always-on IT that keeps your front-of-house running smoothly and your guest experience seamless.

Key Challenges We Solve
  • POS system reliability and fast recovery when things go wrong during peak service
  • Guest Wi-Fi that is fast, secure, and separate from your business network
  • Secure handling of customer payment and personal data under Australian Privacy Act
  • Connecting multiple venues or locations under a single managed network
  • Integrating with reservation, ordering, and property management systems
Talk to a Hospitality IT Specialist →

🍽 Our Hospitality IT Solutions

📋
POS System Support

Expert support for Square, Lightspeed, Impos, and other hospitality POS platforms — keeping your tills running during every service.

🌐
Guest Wi-Fi Solutions

Fast, branded guest Wi-Fi completely isolated from your business network — protecting your data while delighting your guests.

🔐
Payment Security

PCI-DSS aligned network configurations to protect customer payment data and reduce your compliance risk.

🔄
Multi-Venue Networking

Unified network management across all your locations — one team, one support number, full visibility.

📞
VoIP Phone Systems

Modern cloud phone systems for reception, reservations, and back-of-house — reliable and easy to manage.

IT for Schools & Education

Schools manage a unique IT environment — hundreds of student and staff devices, strict child safety obligations, and the constant challenge of keeping learning technology running smoothly across classrooms, libraries, and admin offices.

We work with Brisbane schools and education providers to deliver reliable, secure, and well-managed IT that supports teachers, protects students, and keeps administration running without a hitch.

Key Challenges We Solve
  • Managing and securing large fleets of student and staff devices
  • Keeping classroom technology reliable with minimal disruption to learning
  • Enforcing child-safe internet filtering and content policies
  • Protecting sensitive student data under Australian Privacy Act obligations
  • Supporting school administration software and Microsoft 365 for Education
Talk to an Education IT Specialist →

🏫 Our Education IT Solutions

💻
Device Fleet Management

Centralised management and security for student laptops, tablets, and classroom computers — from deployment to retirement.

🌐
School Network & Wi-Fi

High-density wireless networks built for packed classrooms, with separate staff and student networks and reliable coverage across the whole campus.

🔒
Content Filtering & Safety

Child-safe internet filtering and monitoring to meet duty-of-care obligations and keep students protected online.

Microsoft 365 for Education

Licensing, setup, and ongoing management of Microsoft 365 Education — including Teams, OneNote, and SharePoint for staff and students.

💾
Backup & Data Protection

Automated backups of student and staff data, with fast recovery to minimise any disruption to the school day.

IT for Manufacturing & Logistics

Manufacturing and logistics businesses rely on uptime. When your production line stops or your warehouse management system goes down, every minute costs real money. Your IT needs to be robust, secure, and built for environments that go well beyond a typical office.

We work with manufacturers, warehouses, and logistics operators across South East Queensland — keeping your operational technology running, your data secure, and your supply chain connected.

Key Challenges We Solve
  • Maximising uptime for production systems, ERP platforms, and warehouse management software
  • Securing operational technology (OT) and IoT devices on the factory floor
  • Reliable connectivity across large sites, warehouses, and distribution centres
  • Protecting against ransomware — manufacturing is one of the most targeted sectors
  • Integrating IT systems across multiple sites and mobile fleet operations
Talk to a Manufacturing IT Specialist →

🏭 Our Manufacturing & Logistics IT Solutions

📡
Industrial Network Infrastructure

Reliable, high-performance networking designed for warehouses, factories, and distribution centres — including Wi-Fi coverage across large floor areas.

🔒
OT & IoT Security

Network segmentation and security controls to protect operational technology, PLCs, and IoT sensors without disrupting production.

📊
ERP & WMS Support

IT support for SAP, MYOB Advanced, Pronto, CartonCloud, and other manufacturing and logistics platforms.

🛡
Ransomware Protection

Multi-layered cybersecurity specifically designed to protect against the ransomware attacks increasingly targeting manufacturers.

🔄
Multi-Site Connectivity

Secure site-to-site networking connecting your offices, warehouses, and distribution centres under one managed environment.

IT for Not-for-Profit Organisations

Not-for-profits do critical work with limited budgets. You need IT that is reliable, secure, and cost-effective — without the overhead of a full internal IT team. Your client and donor data carries real compliance obligations, and downtime directly impacts the communities you serve.

We support NFPs and community organisations across Brisbane and South East Queensland with managed IT services designed to maximise your technology investment while keeping your data safe and your team productive.

Key Challenges We Solve
  • Maximising IT capability on a limited budget
  • Protecting sensitive client, donor, and case management data
  • Meeting compliance obligations under the Australian Privacy Act and ACNC requirements
  • Supporting remote and hybrid staff across multiple community locations
  • Getting the most out of Microsoft 365 Nonprofit licensing and donated technology
Talk to a Not-for-Profit IT Specialist →

🤝 Our Not-for-Profit IT Solutions

Microsoft 365 Nonprofit

Setup, migration, and ongoing management of donated and discounted Microsoft 365 Nonprofit licences — including Teams, SharePoint, and OneDrive.

🔐
Client Data Protection

Security controls and access policies to protect the sensitive client and case management data your organisation handles.

💰
Budget-Friendly IT

Flat-rate managed IT plans scaled to your size, plus guidance on donated software, hardware grants, and NFP technology programs.

👥
Remote & Hybrid Support

Secure remote access and device management for staff working from community centres, home offices, and in the field.

💾
Backup & Compliance

Automated backups and data retention aligned with ACNC and Australian Privacy Act requirements.

IT for Retail Businesses

Retail moves fast — and when your POS system goes down, your payment terminals stop working, or your inventory platform loses sync, you lose sales and customer trust in real time. Your IT needs to be always on, easy to manage, and secure enough to handle customer payment data every day.

We support retail businesses across Brisbane and South East Queensland — from single storefronts to multi-location chains — with reliable IT that keeps your tills running and your stock systems accurate.

Key Challenges We Solve
  • POS system reliability and fast recovery during peak trading hours
  • Securing customer payment data and maintaining PCI-DSS compliance
  • Managing IT across multiple store locations with consistent standards
  • Keeping inventory and e-commerce platforms synchronised and online
  • Providing reliable in-store Wi-Fi for staff devices and customer experience
Talk to a Retail IT Specialist →

🛒 Our Retail IT Solutions

📋
POS & Payment System Support

Expert support for Lightspeed, Vend, Square, Shopify POS, and other retail platforms — fast recovery when things go wrong during trade.

🔐
Payment Security & PCI Compliance

Network configurations and security controls aligned with PCI-DSS to protect customer card data and reduce your compliance risk.

🔄
Multi-Store Networking

Unified network management across all your locations — consistent security, monitoring, and support from a single provider.

📊
Inventory & E-Commerce Integration

IT support to keep your inventory management, e-commerce platform, and in-store systems synchronised and running smoothly.

🌐
In-Store Wi-Fi & Connectivity

Fast, reliable Wi-Fi for staff devices, handheld scanners, and customer-facing services — separate and secure from your business network.

Don't see your industry?

We work with businesses across all sectors. Talk to us and we'll show you how we can help yours specifically.

Get in Touch →
About OutTask

Local team. Real
accountability. Genuine care.

We started OutTask because Brisbane businesses deserved better than expensive, faceless IT providers. A decade later, we're still here — still local, still accountable.

10+
Years in business
200+
Clients supported
5.0★
Google rating
98%
Client retention rate
Our Story

Built for Brisbane.
Built to last.

OutTask was founded with one belief: that small and medium businesses deserve the same quality of IT support as large enterprises — without the enterprise price tag or the impersonal service.

We're a Brisbane team serving Brisbane businesses. When you call us, you speak to someone who knows your setup, knows your team, and genuinely cares about your outcome.

Our 98% client retention rate isn't because we lock anyone in — it's because we deliver results that keep clients choosing to stay.

Get in Touch →
Our Values

What drives
everything we do.

🤝

People First

Technology exists to serve people — not the other way around. We always put your team and your clients at the centre of every decision.

Radical Accountability

If something goes wrong, we own it. No finger-pointing, no excuses. We fix it and tell you exactly what happened and how we're preventing it again.

💡

Plain Honest Advice

We tell you what you need, not what we want to sell you. Our recommendations are always in your best interest.

🏗

Always Improving

Technology never stands still and neither do we. We constantly upskill and invest in new tools to stay ahead for our clients.

👥

Long-Term Partnerships

We don't want one-off jobs. We want to understand your business deeply and grow alongside you as a trusted technology partner.

📍

Proudly Local

Brisbane is our home. We invest in our local community and believe in supporting the businesses that make South East Queensland thrive.

The Team

The people behind
your IT.

Real technicians. Real experience. Real accountability.

David Clark

Director & Founder

The driving force behind OutTask, with a passion for delivering enterprise-quality IT to Brisbane businesses of all sizes.

Robert Clark

CEO & Founder

Leads the OutTask team with a focus on business growth, client relationships, and delivering consistent service excellence.

Raymond Lamboso

Team Leader

Leads our technical team on the ground, ensuring every client gets fast, reliable, and knowledgeable support.

Bailey Clark

Operations Manager

Keeps the day-to-day running smoothly — from client onboarding to service delivery and everything in between.

Our Journey

Our journey alongside
Brisbane business.

2014

OutTask Founded

Built on a simple belief: Brisbane businesses deserve responsive, accountable IT support from a local team that actually picks up the phone.

2016

First Office Opened

Moved into our first commercial space in Brisbane City, giving us a permanent home base to serve clients across South East Queensland.

2018

Service Portfolio Expansion

Grew our service offering beyond break-fix support into fully managed IT, adding proactive monitoring, cybersecurity, and cloud services for Brisbane businesses.

2020

COVID Remote Work Response

Helped dozens of clients transition to fully remote operations quickly and securely, with no major disruptions to their business continuity.

2021

Cybersecurity Practice Launched

Responded to a growing threat landscape by building out a dedicated cybersecurity offering for SMBs across Queensland.

2022

Service Expansion

Broadened our managed services portfolio to cover more of what Brisbane businesses need — from VoIP and backup to compliance-aligned security.

2024

Continued Growth

Continued growing our client base and team across the Brisbane, Sunshine Coast, and Gold Coast corridors.

2026

Still Growing

Continuing to expand our team and services to support more Queensland businesses with reliable, local IT.

IT Insights

Practical IT advice
for Brisbane business.

Expert guides, industry news, and actionable tips from the OutTask team — helping you get more from your technology investment.

🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed
Coming Soon

Our Insights blog is
currently in the works.

We're putting together a library of practical IT guides, security tips, and technology advice tailored for Brisbane businesses. Check back soon — there's a lot in the pipeline.

Get in Touch in the Meantime →
Get in Touch

Let's talk about
your IT challenges.

No pushy sales calls. Just an honest conversation about your technology and how we can help.

🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed

Book a Free IT Assessment

Fill in your details and one of our team will be in touch within 2 business hours.

We respond within 2 business hours. No spam, ever.

📞

Call Us

Speak directly to a technician with fast response times, no matter where you are.
1300 882 297

Email Us

Send us an email and we'll respond within 2 business hours.
[email protected]

Response Times

Helpdesk queries: under 1 hour average. Emergency issues: immediate response. After-hours support available on Professional & Premium plans.

FAQ

Common questions
answered.

How quickly can you onboard our business?
+
Most clients are fully onboarded within 2-4 weeks. We handle the entire transition from your previous provider — including data migration, device setup, and staff training — with zero downtime guaranteed.
Do you lock clients into long-term contracts?
+
Our standard agreements are 12 months, which allows us to plan and invest in your environment properly. However, we're flexible — talk to us about your situation and we'll find an arrangement that works.
What happens if something breaks after hours?
+
Our Professional and Premium plans include after-hours support with guaranteed response times. We monitor your systems 24/7 and often resolve issues before you even know they've occurred.
Can you work with our existing software and systems?
+
Absolutely. We work with whatever software your business relies on — accounting platforms, practice management systems, industry-specific tools, and more. We'll document and support your entire environment.
How is OutTask different from other IT providers?
+
We're local, we're accountable, and we genuinely care about your business outcomes. Our 98% client retention rate isn't because we lock anyone in — it's because we deliver results. You'll always speak to a Brisbane-based technician who knows your setup.
Client Resources

Remote support,
one click away.

Download the OutTask remote support agent and let our team connect securely to your device — no waiting on hold, no driving required.

🔒
Microsoft Certified Partner
🛡
ISO-Aligned Security
📍
Local & Global Team
24/7 Monitoring
100% Satisfaction Guaranteed
Remote Support

Download the Take Control Agent

Once installed, your OutTask technician can connect directly to your computer to resolve issues quickly and securely — with your permission, every time.

Most Common

Windows

For Windows 10 and Windows 11 computers. Compatible with all modern business PCs and laptops.

Requirements
✓ Windows 10 or 11✓ Internet connection✓ Admin rights to install
⬇ Download for Windows

Version 22.9 · ~8MB · Free for OutTask clients

macOS

For Apple Mac computers running macOS 12 Monterey or later. Works on both Intel and Apple Silicon Macs.

Requirements
✓ macOS 12 Monterey or later✓ Internet connection✓ Admin rights to install
⬇ Download for macOS

Version 22.9 · ~10MB · Free for OutTask clients

How remote support works

1. Download

Install the Take Control agent on your computer

📞
2. Call Us

Contact the helpdesk on 1300 882 297

🔑
3. Approve Access

You approve the connection — we never connect without your permission

4. Issue Resolved

Our technician fixes the issue while you watch, live on screen

🔒

Your security is our priority

Take Control uses end-to-end encrypted connections. Our technicians can only connect when you explicitly approve the session — you stay in complete control at all times. All sessions are logged and auditable. We will never connect to your device without your permission.

Need a Hand?

Having trouble installing?

No problem — our team can walk you through it over the phone.

📞

Call the Helpdesk

Our team will walk you through installation step by step.

1300 882 297

Email Support

Send us an email and we will respond within 2 business hours.

[email protected]
🚀

Not a client yet?

Book a free IT assessment and see how OutTask can help your business.

Book Assessment →